1. Acceptance of Terms

By accessing the website (https://www.minmurasu.digital) or requesting services from MIN MURASU, you agree to be bound by these Terms and Conditions. Formal agency engagements are governed by individual Statements of Work (SOW) executed between MIN MURASU and the client organization.

2. Scope & Commercial Transparency

• Direct Ad Spend: Advertising media spend (paid to Google, Meta, etc.) is the direct responsibility of the client and is paid directly to the ad platforms. Agency management fees cover campaign strategy, creative development, and ongoing optimisation only.
• Third-Party Platform Fees: WhatsApp Business API conversation charges, third-party CRM subscriptions, and domain/hosting charges are billed at cost directly by the respective platform vendors.
• No Exaggerated Guarantees: While MIN MURASU deploys verified engineering and marketing best practices, we do not guarantee specific Google rankings, lead quantities, or revenue totals, as third-party search algorithms, market competition, and client sales follow-up determine ultimate commercial conversion.

3. Intellectual Property & Asset Ownership

Upon receipt of full payment for agreed deliverables, clients own all custom code, graphic assets, and campaign structures created explicitly for their engagement. Clients always maintain 100% administrative ownership of their domain names, ad accounts, and analytics properties.

4. Limitation of Liability & Warranty Disclaimer

MIN MURASU shall not be liable for indirect, incidental, or consequential damages, or for service interruptions caused by third-party platforms (including Google, Meta, WhatsApp/Meta Cloud API, or cloud hosting providers). In any event, our total aggregate liability under any Statement of Work shall not exceed the agency fees paid by the client to MIN MURASU during the preceding one (1) month of service.

5. Cancellations & Refunds

Project cancellations, retainer notice periods, and refund eligibility are governed by our Cancellation & Refund Policy.

6. Governing Law & Jurisdiction

These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or agency engagements are subject to the exclusive jurisdiction of the competent courts in Coimbatore, Tamil Nadu, India.